Reference

How We Protect Your Privacy on dewipoker

Your account, withdrawal history and payment details are encrypted and stored securely on our servers.

Account access verifiedPayments encryptedData retention clear
dewipoker How We Protect Your Privacy on dewipoker
REACH OUR TEAM

How to Request Data Changes or Report Concerns

Your privacy questions and data-access requests matter to us. Contact our support team via live chat, email or WhatsApp during operating hours. We respond to data requests within the timeframe set by local law.

Team online

Live Chat

Available 24/7 in your account lobby. Open the support bubble, ask about your privacy settings or data records, and we'll guide you through your options immediately.

Email Support

Send privacy questions to our compliance team and expect a response within two business days. Include your account number so we can locate your records quickly.

WhatsApp

Reach us on WhatsApp for urgent privacy concerns. Our team in Jakarta and Yogyakarta can help clarify what data we hold and how to request corrections or deletion.

HOW WE SAFEGUARD YOU

Security, Cookies and Your Account Control

We protect your account with industry-standard encryption on all login and payment pages. Two-factor authentication is available in your settings to add an extra layer.

Encryption

All transactions between your device and our servers use SSL encryption. Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted tunnels only.

Session & Analytics Cookies

We use session cookies to keep you logged in and analytics cookies to monitor for suspicious login patterns. Essential cookies cannot be disabled; non-essential ones can be managed in your privacy settings.

Two-Factor Authentication

Enable 2FA in your account settings to require a second verification step on new devices. We send a code via email or SMS to confirm it's really you logging in.

Withdrawal Verification

Our compliance team manually reviews every withdrawal request. This step ensures funds go only to the payment method registered under your account, adding security beyond the automated system.

Data Retention

Active account records are kept for the life of your account plus 12 months after closure, where local law permits. Completed transactions are archived but accessible if you need to dispute a payment.

Privacy Controls

Your account settings let you adjust email communication preferences, opt out of marketing, and request a data export. Contact support to exercise your rights under applicable privacy law.

Privacy Policy Questions Answered

We collect your full name, email address, phone number, date of birth, and banking details (for DANA, OVO, GoPay or QRIS deposits). We also record your IP address and device type for security and fraud prevention. This information is used only to verify your identity and process transactions.

Your account records remain accessible for 12 months after closure, where local law permits. This allows us to handle refund disputes or answer questions about past transactions. After that period, personal data is archived and separated from active systems.

No. We never sell your personal data. Payment partners (DANA, OVO, GoPay and QRIS providers) access only transaction details needed to process your deposit or withdrawal, under their own privacy agreements. Support and compliance teams access your data only when necessary.

Your password is hashed using industry-standard encryption. We monitor login patterns for unusual activity, and you can enable two-factor authentication in your settings. Withdrawals are manually verified before completion, and we never share your password with anyone.

Cookies are small text files stored on your device. Session cookies keep you logged in securely. Analytics cookies help us spot suspicious login attempts and fraud. You can delete cookies in your browser settings, though you will need to log in again afterwards.

Yes. Contact our support team via live chat, email or WhatsApp and request a data export. We will compile your account records, transaction history and communication logs. Depending on local law, this is usually delivered within 10–14 days.

Your registered DANA, OVO, GoPay or QRIS account details are kept for 12 months to handle refunds or dispute resolution. Afterwards, these are deleted from our active systems. Bank details are never stored in plain text and are accessible only to authorized compliance staff.